Change Request Documentation - there are 5 things that should be documented to help others understand changes. Description of change, Impact of change, Risk assessment, outline of change, and Backup plan.

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Cloud System -  a cloud system is a capacity management data source that has the possibility of providing infinite capacity.

 

Capacity Management Inputs -  Valid capacity management inputs consist of the system capacity, workload, and service level.

 

Capacity Management Process - The capacity management process consist of multiple activities including producing capacity plans to help deliver services definded within the SLA, Review current service capacity and service performance continually, gather/assess data on service usage and documenting new requirements, and tuning activities to efficiently utilize IT resources.

 

Problem Management - the process of managing the lifecycle of all problems that could or happen in an IT service such as limiting expenditures on fixes that do not work. neither                                                                            

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Pareto Analysis -  A data analysis style that utilizes charts to group incidents by type.

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Knowledge Management - a multidisciplinary approach that involves collecting, sharing, using, and managing an organization's knowledge and information. Sequentially knowledge consist of identifying and documenting knowledge that an business needs, gathering data, managing information, and translating to knowledge, planning for knowledge transfer, and using the systems, tools, and database for successful knowledge management. the implementation of knowledge management can come with many benefits including reduction in amount of time spent on training, number of errors by team members, and faster more effective responses to customers by IT.

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Known error Database - A known error database contains possible workarounds to resolve errors as only errors with solutions are inputted into this database.

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Business Capacity Management - a sub-process of capacity management that deals with resource usage and understanding functions of IT services.

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Number of SLA Breaches - a metric that helps check if performance is below target due to lack of capacity.

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Change Advisory Board - a group of individuals responsible for reviewing and approving changes to a project. This board is responsible for authorizing high risk changes.​

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Change Priority Matrix - 

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Capacity Database - consists of one or more databases that serve as a repository for holding multiple types of data used by its subprocesses. There are various databases that can handle various parameters. Service data are well suited for throughputs, technical data for anticipating workloads, and business data for batch processing times.

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Change Type - 

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Service Capacity Management - A capacity management sub-process that monitors and controls systems to ensure it is running efficiently.

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Component Capacity Management - A capacity management sub-process that docuses on performance predition, utilization, management, and control.

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Change Management - a systematic approach to dealing with the transition or transformation of an organization's goals, processes, or technologies. Poor change management  consist of unauthorized changes, low sucess rate, high count of emergency changes, and delay in implementation.

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Workaround - workarounds are temporary solutions that act as a bandaid. these workarounds are temporary in nature and only applied while developing a permanent solution. Examples of workarounds are system shutdowns at regular intervals to prevent overheating, utilizing hard drive space as ram to cope with memory requirements, and terminating programs to free up memory for other programs.

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